Refund Policy

Refund Policy

Last Updated: April 9, 2025

At Visas.AI (An OnlineVisas Company), accessible from https://www.visas.ai/, one of our main priorities is providing clarity and transparency to our users regarding billing and refunds. This Refund Policy outlines the terms under which refunds are granted (if applicable) and how we handle subscription cancellations, disputes, and chargebacks.

If you have additional questions or require more information about our Refund Policy, do not hesitate to contact us.

This Refund Policy applies only to subscription payments made through our online platform and is valid for all users of the Visas.AI software. This policy is not applicable to any services acquired offline or through third-party resellers.

Consent

By subscribing to our software, you hereby consent to this Refund Policy and agree to its terms.

Subscription Access and Charges

When you sign up for a Visas.AI plan, you receive immediate access to our digital platform, tools, and resources. Subscription charges are processed in advance, either monthly or annually depending on your selected plan. These payments cover access to all software features during your active billing period.

No Refunds

Due to the nature of digital software products and immediate service access upon payment, all subscription fees are non-refundable. This includes, but is not limited to:

•Change of mind after purchase

•Lack of usage during the billing period

•Forgetting to cancel before renewal

•Duplicate subscriptions under the same user or account

•Issues unrelated to the functionality or availability of the software

•Misunderstandings about features or capabilities (we offer support for clarification before subscribing)

Cancellations

You may cancel your subscription at any time from your account dashboard. Upon cancellation, your access will continue through the end of your current billing period. We do not offer partial or prorated refunds for early termination.

Disputes and Chargebacks

Disputing a valid charge with your bank or credit card provider without first contacting our support team is a direct violation of this policy. In the event of a chargeback, Visas.AI reserves the right to:

•Present usage logs, IP addresses, communication records, and delivery confirmations to the payment processor

•Disable your account and access to the platform

•Pursue recovery of disputed amounts through collections or legal means

Our billing records and logs generally provide sufficient evidence to resolve chargebacks in our favor.

Technical Issues

If you experience a technical problem that materially prevents you from accessing the service, you must notify us within 7 calendar days. Our team will attempt to resolve the issue promptly. Refunds will only be considered in rare cases where:

•No meaningful usage of the software occurred during the billing period

•We were unable to provide a functional solution within a reasonable timeframe

Communication First

We are committed to your satisfaction. If you are unhappy with your experience, we ask that you reach out to our support team before initiating any disputes. Most issues can be resolved quickly and fairly.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Online Visas Inc.

401 W Main Street

Norman, OK 73069

United States

support@visas.ai